Privacy Policy
Last updated: 7 July 2026
1. Who we are
This website is owned and operated by McCool Engineering. McCool Engineering is the data controller for personal data collected through this website.
You can contact us at info@mccoolengineering.co.uk or on 01329 553398.
2. What personal data we collect
- Name
- Phone number
- Email address
- Message and enquiry details (including any photos you choose to upload)
- Any information you choose to send through the chat widget or other contact options
- Basic technical information such as device or browser information, where relevant
3. How we collect the data
- When you contact us by phone, WhatsApp, email or chat widget
- When you submit details through the LeadConnector chat widget
- When you submit a quote request through this website
- Through cookies or similar technologies, where consent is given or where technically necessary
4. Why we use the data
- To respond to your enquiry
- To provide quotes or information about our services
- To manage customer communication
- To improve the website and contact experience
- To keep records of communication where necessary
5. Third-party chat / CRM provider
We may use a third-party chat/CRM provider, LeadConnector, to help manage website enquiries and conversations. If you use the chat widget, the details you provide may be processed through this system so McCool Engineering can respond to your enquiry.
6. Lawful basis
We process enquiry data because it is necessary to respond to your request before entering into a contract, or because we have a legitimate interest in responding to business enquiries. Where optional cookies or similar technologies are used, we rely on your consent.
7. How long data is kept
We only keep personal data for as long as necessary to deal with your enquiry, provide our services, meet legal or accounting obligations, or manage customer communication.
8. Sharing data
We do not sell personal data. We may share data with trusted service providers who help us operate the website, communication tools, hosting, email or CRM systems.
9. Your rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion
- Restriction of processing
- Objection to processing
- Withdrawal of cookie consent, where consent is used
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
10. Contact
For any privacy questions or to exercise your rights, please contact McCool Engineering at info@mccoolengineering.co.uk or 01329 553398.